PickKado is operated by Makeza Limited. For the purposes of this policy, Makeza Limited is the data controller for the PickKado service.
1. Introduction
Pickkado ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gift polling service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password
- Poll Information: Gift options, descriptions, images, occasion details
- Recipient Information: Email addresses, phone numbers (for premium features)
- Payment Information: Processed securely through Paystack (we do not store full payment details)
- Communications: Thank you notes, messages sent through our Service
2.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent on Service
- Device Information: IP address, browser type, operating system
- Cookies: Session cookies for authentication and functionality
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining the Service
- Creating and managing gift polls
- Sending notifications to recipients (email, SMS, WhatsApp)
- Processing payments for premium features
- Notifying Givers when recipients make selections
- Improving and personalizing user experience
- Detecting and preventing fraud or abuse
- Complying with legal obligations
- Communicating updates, security alerts, and support messages
4. Recipient Anonymity
We take recipient privacy seriously. When a recipient makes a selection:
- Only the Giver who created the poll can see which recipient selected which gift
- Recipients cannot see other recipients' choices
- We do not share recipient selections with third parties
- Recipients access polls through unique, secure tokenized links
- No account creation is required for recipients
5. Information Sharing and Disclosure
We do not sell your personal information. We may share information with:
5.1 Service Providers
- Paystack: Payment processing
- SendGrid/Postmark: Email delivery
- Twilio: SMS delivery
- WhatsApp Business API: WhatsApp message delivery
- Cloud hosting providers: Data storage and infrastructure
5.2 Legal Requirements
We may disclose information if required by law, court order, or to protect our rights, property, or safety.
6. Data Security
We implement security measures to protect your information:
- Encryption of data in transit (HTTPS/TLS)
- Secure password hashing
- Regular security audits and updates
- Access controls and authentication
- Secure payment processing through PCI-compliant providers
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Poll data is retained for 90 days after the poll closes, after which it may be archived or deleted. You can request deletion of your data at any time.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to processing of your data
To exercise these rights, contact us at privacy@pickkado.com
9. Cookies and Tracking
We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings, but disabling them may affect Service functionality.
10. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@pickkado.com
Address: [Your Business Address]